Privacy Policy

Privacy Policy


At Henry's Pets, we value your privacy so we never, ever share your email address or other personal information with anyone. Furthermore, our website is PCI compliant, which means your personal information is always protected by bank-level security.

What Personal Information We Collect

Henry's Healthy Pet Foods, Inc. ("Henry's Pets" or "The Company") collects your personal information online when you voluntarily provide it to us. If you choose to register online, we ask you to provide limited personal information, such as your name, address, telephone number and/or email address. We also collect information that will allow you to establish a username and password if you would like to do that.

How to Review and Change Your Personal Information

If you register for a Henry's Pets account, you may review and change your personal information by signing in to your account and clicking on the "My Account" link.

How We Use Personal Information That We Collect Online

We may use your personal information (1) to provide you with the services and products you request; (2) to answer questions about our products or the use of our website; (3) to process or collect payments for our products and services, (4) to conduct customer surveys; and (5) to contact you about the products and services we offer.

Disclosure of Personal Information to Third Parties

We will not disclose any personal information to any third party (excluding our payment providers, who will collect payment information for the limited purpose of processing payments for our products and services, and who are obligated to keep the information confidential), unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.

Cookie Placement

Like many other commercial sites, Henry's Healthy Pets may use a standard technology called "cookies" to collect information about how our site is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set. We may use cookies to keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose. We may also make use of persistent or memory-based cookies, which remain on your computer's hard drive until you delete them. An example of our use of these cookies is to pre-populate forms you complete on our website based on information you have previously provided to us. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our services if you reject cookies.

Henry's Healthy Pets uses the services of Google Analytics, and may use other similar services, to collect and analyze statistical data about visitors to our website. We may also use Google advertising services or other similar services, to arrange for you to see Henry's Healthy Pets advertisements when you visit certain third-party websites. These analytic and advertising services do not collect personally identifiable information. You may elect to opt out of the use of non-personally identifiable data by Google Analytics by downloading and installing an add-on to your web browser found here. You may find out more about how Google Analytics collects and processes data by visiting "How Google uses data when you use our partners' sites or apps" found here. You may also opt out of the Google AdWords service we may use to serve ads, and which service also collects non-personally identifiable information, by visiting the Google Ad Settings page here. For additional information about opting out of interest-based advertising, please visit this page.

How We Protect Your Information Online

We exercise great care to protect your personal information. The Henry's Healthy Pets website is hosted and managed by Big Commerce, an industry leader in ecommerce software that utilizes industry standard techniques such as firewalls, encryption, and intrusion detection to safeguard all information on the Website. In addition, the Big Commerce software infrastructure, and therefore the Henry's Healthy Pets website, is PCI Compliant. "PCI" stands for "Payment Card Industry." The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.

Note that we cannot protect information you transmit to us via email until it reaches us, since email does not have the security features that are built into our website.

We also limit employees and contractors' access to your personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of customer information.

We review our security arrangements from time to time as we deem appropriate.

How Can You Help Protect Your Information?

If you have registered and choosen a password on the Henry's Healthy Pets website, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Henry's Healthy Pets website and close your browser window when you have finished browsing or shopping. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.

Links to Other Sites

We want to provide site visitors valuable information, services and products; therefore, we may provide links to third-party websites. Henry's Healthy Pets does not control and is not responsible for the practices of any third-party websites.


From time to time, we may change this privacy statement. For example, as we update and improve our services, new features may require modifications to the privacy statement. Accordingly, please check back periodically.