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Shipping & Returns

We ship anywhere in the world.

Henry's Healthy Blocks are perishable and cannot be shipped via First Class Mail. If you select First Class Mail for an order that contains blocks, your order will be delayed while we contact you. If we do not receive a response within 7 days, your order will be cancelled and refunded.

U.S. Shipping Options

First Class Mail - Available for packages weighing less than 1 pound. Calculated by weight and zone at checkout, $2.45 - $3.95. Shipping time is 3-7 days.

Flat Rate Priority Mail Shipping - $5.99 for any size order. Arrives in 2 days to most locations within the U.S. (may take 3 days for some remote or rural locations).

Priority Mail Express - 1-2 days:

  1. Packages weighing less than 3 pounds, $21.99.
  2. Packages weighing more than 3 pounds, calculated by weight and zone.

International Shipping Options

International customers are responsible for all customs duties, fees, taxes, or other charges that may be due upon receipt of your package. These charges are not included in the shipping cost.

Canada and the United Kingdom:

First Class International - Non-Perishable Items Only! For packages weighing less than 4 pounds. Cost is calculated by zone and weight during checkout. Shipping time is 5-10 days. Henry's Healthy Blocks cannot be shipped via First Class Mail.

Priority Mail International - 3-7 days:

  1. Priority Mail Flat Rate Envelope - For packages weighing less than 3 pounds, $22.00 - $28.00.
  2. Priority Mail by weight and zone - For packages weighing more than 3 pounds.

Express Mail International - Usually 2-4 days, $36.00-$68.00.

Other Countries:

First Class International - For packages weighing less than 4 pounds. Cost is calculated by zone and weight during checkout. Shipping time is 5-14 days.

Priority Mail International - 5-10 days

Express Mail International - Usually 3-5 days, $36.00-$78.00.

You can see your shipping options and cost in your Shopping Cart before checking out by clicking the "Estimate Shipping and Tax" button.

A few products, such as cages, cannot be shipped to international destinations. This is stated clearly in the Product Description.

 

Refunds and Returns

We guarantee all of our products 100%.

If you have a problem with any Henry's product, please contact us by phone or email (see below). We'll contact you promptly to resolve the problem.

To return an item, sign in to your account, click on "My Account," click the "Return an Item" link, and then click the "Return Item(s)" button.

Phone: 321-626-1897

Email: contact@henryspets.com

Mailing Address:

Henry's Healthy Pets
158 Pioneer Way NE STE 1
Floyd, VA 24091