Shipping & Returns
US Shipping
Standard Shipping - Henry’s is proud to offer affordable standard shipping on all US orders, including US territories and APO boxes. Standard Shipping is 3-5 business days (weekends not included) and will get perishable items to you in good condition.
Expedited Shipping - When you need your items faster, choose this 2-3 business day service (weekends not included). Henry’s Expedited Shipping is available on all US orders,but is not available for PO Boxes.
Express and Overnight Shipping - For quickest service, Henry’s offers a variety of express and overnight services. All shipping rates are calculated based on carrier estimates.
USPS Express - 1-2 business days (weekends not included) to any US location.
FedEx Priority Overnight - 1 business day (weekends not included) service that delivers the next day. Not available for PO Boxes.
FedEx Priority Overnight Saturday Delivery - 1 business day (Saturday included). FedEx offers their Saturday Delivery service for most US addresses, it includes an additional charge and costs more than the standard FedEx Priority Overnight.
International Orders
Canada
Standard DDP- 7-30 business days (weekends not included), starting at USD $14.50. (duties and taxes included)
Expedited - Up to 5 business days (weekends not included), starting at USD $28.95.
Other Countries
All shipping rates are calculated in checkout based on shipping carrier estimates.
Returns & Refunds
US Orders
We guarantee the quality of all our products 100% when shipped within the United States. If there is a considerable shipping carrier delay or the product is received in poor condition, we will send out a replacement as soon as possible. Any return or refund requests must be made within 30 days of the package’s arrival.
Damaged, defective, or missing items: Any issues with your order, missing or damaged items, must be reported within 7 days of delivery. Email pictures of any damaged or defective products to contact@henryspets.com along with your full name and order number.
Perishable Items: All food items and treats are perishable and cannot be returned. If you notice an issue with a perishable item when it arrives, please contact us immediately after your package arrives.
Squirrel Doesn’t Like the Blocks?: If you have followed the instructions in the Healthy Diet for Squirrels and Picky Eaters handouts and your squirrel still doesn’t like the flavor of Blocks you bought, email us at contact@henryspets.com and we will send samples of our other flavors to find one your squirrel prefers.
Returns: Unused, unopened items may be returned for a refund within the first 30 days. Just sign in to your account, click on My Account, click the Return an Item link, and then click the Return Item(s) button. If you do not have an account, contact us via (540) 745-3334 or contact@henryspets.com for assistance, please provide your order number to expedite the process. Once we receive the items, your purchase price (minus shipping) will be refunded.
Returns Address:
Henry's Healthy Pets
158 Pioneer Way NE STE 1
Floyd, VA 24091
International Orders
Due to the variability in international shipping times, we cannot guarantee the delivery of products in a timely manner by the shipping carrier.
International customers are responsible for all customs duties, fees, taxes, or other charges that may be due upon receipt of your package. These charges are not included in the shipping cost unless otherwise stated. If a package is returned to us due to unpaid duties or taxes, we may refund the cost of any nonperishable items in good condition minus shipping charges. Perishable items will not be refunded.