Shipping & Returns
U.S. Shipping Options
- Flat Rate Shipping - $6.99 for any size order. Shipping time is 2-4 days to most locations (may take 5 days to some locations).
- Priority Mail Express - For packages weighing less than 3 pounds; Shipping cost is calculated by weight and zone. Overnight to most locations (may take 2 days to some rural locations).
International Shipping Options
Please note:
- Henry's Healthy Blocks are perishable and cannot be shipped internationally via First Class Mail. If you select First Class Mail for an international order that contains blocks, your order will be cancelled and refunded.
- International customers are responsible for all customs duties, fees, taxes, or other charges that may be due upon receipt of your package. These charges are not included in the shipping cost. If the package is returned to us due to unpaid duties or taxes, we may refund the cost of any nonperishable items in good condition minus shipping charges. Perishable items will not be refunded.
- Due to the variability in international shipping times, we cannot guarantee the delivery of products in a timely manner. Therefore, the shipment of perishable products such as Henry's Healthy diets is at the customer's risk, and we cannot provide refunds for blocks that do not arrive in fresh condition due to delays in shipping and customs. We're sorry for the inconvenience.
Canada and the United Kingdom:
First Class International - Non-Perishable Items Only! For packages weighing less than 4 pounds. Cost is calculated by zone and weight during checkout. Usual shipping time is 7-14 days. Henry's Healthy Blocks cannot be shipped via First Class Mail.
Priority Mail International - Usually 4-10 days:
- Priority Mail Flat Rate Envelope - For packages weighing less than 3 pounds.
- Priority Mail by weight and zone - For packages weighing more than 3 pounds.
Express Mail International - Usually 1-3 days.
FedEx - Usually 1-3 days.
Other Countries:
First Class International - For packages weighing less than 4 pounds. Cost is calculated by zone and weight during checkout. Shipping time is approximately 10-21 days.
Priority Mail International - Approximately 10-14 days
Express Mail International - Usually 3-5 days.
FedEx - Usually 3-8 days. Varies by country.
You can see your shipping options and cost in your Shopping Cart before checking out by clicking the "Estimate Shipping and Tax" button.
A few products, such as cages, cannot be shipped to international destinations. This is stated clearly in the Product Description.
Refunds and Returns
United States Orders
We guarantee all of our products 100% when shipped within the United States.
If you have a problem with any Henry's product, please contact us by phone or email (see below). We'll contact you promptly to resolve the problem.
Non-Defective Items
Unused, unopened items may be returned (except for perishable products). Just sign in to your account, click on "My Account," click the "Return an Item" link, and then click the "Return Item(s)" button.
Phone: 540-745-3334
Email: contact@henryspets.com
Returns Address:
Henry's Healthy Pets
158 Pioneer Way NE STE 1
Floyd, VA 24091
Once we receive the items, your purchase price (minus shipping) will be refunded.
Note that Henry's diets are perishable and cannot be returned.
International Orders
Due to the variability in international shipping times, we cannot guarantee the delivery of products in a timely manner by the postal service. Therefore, the shipment of perishable products such as Henry's Healthy diets is at the customer's risk, and we cannot provide refunds for items that do not arrive in fresh condition due to delays in shipping and customs.
International customers are responsible for all customs duties, fees, taxes, or other charges that may be due upon receipt of your package. These charges are not included in the shipping cost. If a package is returned to us due to unpaid duties or taxes, we may refund the cost of any nonperishable items in good condition minus shipping charges. Perishable items will not be refunded.